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Explore How We Protect Your Privacy

Q: Can I request a copy of the data live4du2 holds about me?

Yes. Send a data access request to support@live4du2.com or raise it through live chat. We will verify your identity and send a structured copy of your account data within 7 working days of confirming who you are.

Q: How do I ask live4du2 to correct or delete my personal data?

Contact our data team via email at support@live4du2.com or through the in-account support portal. State clearly whether you are requesting a correction or deletion. We will confirm receipt and complete the action within 7 working days for corrections, and within 30 days for deletion requests.

Q: Who should I contact if I believe my privacy rights have not been respected?

Start by emailing support@live4du2.com with a clear description of your concern. If you are unsatisfied with our response, you have the right to escalate to the relevant data protection authority in your jurisdiction, where applicable under local law in Malaysia.

At live4du2, your personal data is handled with care and transparency — we collect only what we need to run your account, process payments via Touch 'n Go…

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Browse the Scope of This Privacy Policy

live4du2 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all account holders and anyone who browses live4du2.com from Malaysia, where access is available under local law. We collect information you provide directly — such as your name, email address, and payment details when you add Touch 'n Go, GrabPay, Boost

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dan FPX, or FPX as a deposit method — as well as technical data generated automatically when you use our platform, including device identifiers, session timestamps, and IP addresses. We do not sell your personal data to third parties. Data shared with payment processors like Touch
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'n Go, GrabPay, Boost dan FPX is limited strictly to what those processors require to clear your transaction. Any third-party service integrated into our platform is contractually bound to handle your data in line with this policy. Our processing is based on legitimate interest, contractual necessity,
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and, where required, your explicit consent.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Open a Privacy Request With Our Team

Email Our Data Team Send your privacy request, data correction notice, or deletion request directly to our dedicated data team at [email protected]. We aim to respond within 7 working days of receiving a valid, verifiable request from you.

Live Chat on Site Start a live chat session from any page on live4du2.com and ask to be connected to a privacy-handling agent. Live chat is available around the clock so you can raise a data concern without waiting for an email thread.

Written Correspondence For formal written requests about how your data is processed, you may submit a document via the in-account support portal. This creates a timestamped record and ensures your request is routed to the correct compliance handler.

HOW WE HANDLE YOUR DATA

See What We Do to Keep Your Account Secure

From the moment you open an account, live4du2 applies layered security and transparent data practices to protect what you share with us.

Data Collection at Account Opening

When you open an account, we collect your name, email, date of birth and chosen payment method — Touch 'n Go, GrabPay, Boost dan FPX. We collect only the minimum fields required to verify your identity and process your transactions accurately.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytical cookies to understand how pages perform. You can adjust cookie preferences in your browser at any time. Declining analytical cookies does not affect your ability to access your account or the lobby.

Payment Data Security

Payment credentials for Touch 'n Go, GrabPay, Boost dan FPX are tokenised before they reach our servers. We never store raw card numbers or full wallet credentials. Tokenisation means a breach of our database does not expose your payment details.

Data Retention Schedule

Account data is retained for as long as your account remains active and for a defined period after closure, in line with financial record-keeping requirements applicable where local law in Malaysia permits. Once the retention period expires, data is permanently deleted from our systems.

Your Right to Access and Correct

You can request a copy of the personal data we hold about your account at any time. If any detail is inaccurate — such as a misspelled name or outdated contact number — contact our data team and we will correct it within 7 working days.

Third-Party Data Sharing Limits

We share data only with processors required to operate our platform — payment gateways, anti-fraud checks, and customer support tooling. Each processor signs a data processing agreement. We do not share your data with advertisers or data brokers under any circumstances.

Check the Most Common Privacy Questions

The answers below address the data and privacy questions we hear most often from account holders in Malaysia. If your question is not covered here, reach our data team via live chat or email and we will clarify in writing.

We collect your name, email address, date of birth, and the payment method you link — whether that is Touch 'n Go, GrabPay, Boost dan FPX. We also capture device and session data automatically to detect unusual access patterns and keep your account protected.

After you close your account, we retain data for a period required by financial compliance obligations applicable where local law in Malaysia permits. Once that period ends, all personal identifiers are permanently deleted from our live and backup databases.

Yes. Send a data access request to [email protected] or raise it through live chat. We will verify your identity and send a structured copy of your account data within 7 working days of confirming who you are.

Only the minimum data needed to process a transaction is passed to our payment processors — Touch 'n Go, GrabPay, Boost dan FPX. We do not share payment credentials with marketers, data brokers, or unrelated third parties. Every processor is contractually bound to our data standards.

Contact our data team via email at [email protected] or through the in-account support portal. State clearly whether you are requesting a correction or deletion. We will confirm receipt and complete the action within 7 working days for corrections, and within 30 days for deletion requests.

We use cookies for three purposes: keeping your session active, remembering your language and region settings, and measuring how pages perform so we can improve them. You can turn off non-essential cookies in your browser settings without affecting your ability to log in or make deposits.

Start by emailing [email protected] with a clear description of your concern. If you are unsatisfied with our response, you have the right to escalate to the relevant data protection authority in your jurisdiction, where applicable under local law in Malaysia.

Explore How We Protect Your Privacy

Open a Privacy Request With Our Team

See What We Do to Keep Your Account Secure

Data Collection at Account Opening

Cookies and Session Tracking

Payment Data Security

Data Retention Schedule

Your Right to Access and Correct

Third-Party Data Sharing Limits

Check the Most Common Privacy Questions

01 What personal data does live4du2 collect when I open an account?

02 How long does live4du2 keep my personal data after I close my account?

03 Can I request a copy of the data live4du2 holds about me?

04 Does live4du2 share my payment details with third parties?

05 How do I ask live4du2 to correct or delete my personal data?

06 How does live4du2 use cookies on the site?

07 Who should I contact if I believe my privacy rights have not been respected?

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